CardesHow can we help?
Find quick answers below, or email us and we'll get back to you, usually within 1–2 business days.
Contact support
Tip: in the app, Settings → Contact Support fills in your app version and user ID so we can help faster.
Scanning
A card wasn't recognized or was matched wrong
Retake the photo on a plain, dark surface with even light and no glare, with the whole card inside the frame. Adding the back of the card helps a lot. You can also rate the result in the app so we can improve matching.
Which cards are supported?
Baseball, basketball, football, hockey and soccer cards, both raw and in graded slabs.
Is the AI grade an official grade?
No. It's an AI estimate of centering, corners, edges and surface to help you decide whether to submit a card. Official grades come only from grading companies.
Where do the prices come from?
Prices are based on current asking prices from live marketplace listings and refresh through the day. They're estimates, not guaranteed sale values.
Subscription
How do I cancel my subscription?
Open iPhone Settings → your name → Subscriptions → Cardes → Cancel Subscription. You keep Pro access until the end of the current period.
I paid but don't have Pro
In the app, open Settings → Restore Purchases while signed in to the same Apple ID you used to buy. If it still doesn't unlock, email us with the date of purchase.
How do I get a refund?
All payments are processed by Apple. You can request a refund at reportaproblem.apple.com.
Your data
How do I delete my data?
Open Settings → Delete Account in the app. This permanently removes your scans, photos, collections and chats from our servers. You can also email us to request deletion.
Do I need an account?
No. Cardes works without sign-up; your history is tied to your device. See our Privacy Policy for details.